I am a seasoned technology executive with an extensive background of leading large-scale digital transformations, creation of disruptive new products, hands-on product management and software engineering leadership, change management, scrappy entrepreneurship, and worldwide large-scale project deployment. I've been matriculated among the top subject matter experts in business process transformation, customer engagement management, integrated retail, mobility, and enterprise communications. Recognized as a leading thinker, status quo disrupter and an adoption advocate for ML/AI-enabled services, I've been invited as a speaker and a panelist at World AI Summit and various industry IT/AI Conferences.
I have a unique exposure to highly diverse business and technology domains, international experiences in USA, Canada, Japan, and EMEA, working for companies ranging from Bay Area startups to Fortune 500 multi-nationals. I am a big proponent of applying Leadership and Operational Excellence frameworks. I often offer original and controversial opinions that, however, always grounded in facts.
Chicago
2015 - Present
Sears Holdings Corporation
DVP Engineering. Big Data transformation, Sears Marketplace, Promotions & Pricing systems, Product Catalog, Legacy Tech Stack Modernization
Deliverable Highlights
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Clearance Candidate Decision Service
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Inventory Micro-Reallocation Service
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Enterprise Data Library
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Pricing Full Cloud Transformation
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Pricing Microservices refactoring
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Return on Invested Capital Pricing Optimization Application
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Clearance Price Redesign
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Promotional Guardrails
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Unified Product Hierarchy
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Unified Product Catalog
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Unified Promotional Event Application
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Unified Enterprise Monitoring Platform
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Digital Signage Deployment
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Unified Signage Solution
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Deprecation of Mainframe codebase
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TCO Reduction through Strategic Outsourcing & Insourcing
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Organizational restructuring from Service IT to Product-Drive DevOps
Bay Area
2014 - 2015
Interactive Service Intelligence
Principal
Deliverable Highlights
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Partnering with a prominent technology leader, contributed to product strategy ideation, feature set definition of a "System of Engagement(SoE) for Digital Natives" designed to transform VympelCom into VEON, one the world’s largest mobile network operators. An innovative contextual mobile messenger, driven by a bespoke Data Management Platform, enabled SoE at Wind Mobile, Italy. Enhanced self-service and omni-channel contextually-aware interaction management.
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Numerous consulting and due-diligence engagements for Fortune 500 companies in the areas of customer success, SaaS contact centers, workforce optimization and enterprise mobility.
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Designed product concept, visual story-line and interaction logic for an iOS wellness app
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US Patent Law Principles, Cases and Materials self-study
San Francisco
2011 - 2013
Exigen EbIT
Technology arm of Exigen Capital
VP Product Strategy / GM
Created innovative technology solutions supporting Exigen Capital’s deal flow:
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Transaction-ready marketplace between consumers and local businesses through a mashup of cloud-based business intelligence, mobile apps, consumer-oriented workflows, scheduling, proactive notifications.
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Mobile Service Platform for Warranty Service Providers
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Pure IP Call Center deployment in Japan
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Global claim-processing system for Japanese customers travelling abroad.
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Tightly integrated mobile, BPM, knowledge management platforms
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Continuous, non-interruptible mission-critical operations through well-defined SLAs and numerous resiliency and reliability enhancements
Vancouver, BC
2008 - 2010
Pareto Communications
Founder & Chief Product Officer
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Carrier-grade PaaS and SaaS-based value added services (VAS) for Mobile Network Operators(MNOs);
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Contextual communications service mashups that combined a wide range of mobile, telecom, front-office and back office.
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Invented 8 innovative cloud-based services (California provisional patents):
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Visual IVR: enhanced customer self-service through delivery of IVR navigation, queuing, scheduled callbacks, attached data, notification on Symbian and iOS smartphones;
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Virtual Communication Assistant Service (ViCCA): pioneered context-aware, brokered, multi-modal, and multi-platform interactive CaaS that were designed to increase average revenue per user (ARPU) and to reduce churn;
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Contextual Communications: extended rich-presence concept to construct contextual availability to enable machine reading and contextual comprehension of structured and non-structured communications flow;
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Network DND Service: to reduce unwanted telephone calls.
San Francisco
2003-2007
Genesys Laboratories
Sr. Product Manager
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Led Genesys’ Real-time and Historical reporting and Analytics, Real-Time Statistical engine, Unified Communications, and Customer Experience platform.
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Conceptualized and delivered Genesys Enterprise Telephony Server (GETS) to connect non-SIP telecom infrastructure to Microsoft CRM/Lync servers. GETS was deployed to all Redmond campus employees in 2004 and was voted one of the coolest product of the year. Microsoft Lync OEM licensed GETS and enjoyed a resounding market success;
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Led product management efforts for 8.0 release of BI/Analytics and Statistic Engine for the Genesys’ industry-leading Contact Center solutions.
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Led post-acquisition GAP and SWOT cross-organizational efforts designed to optimize product portfolio, reduce cost, improve revenue flow;
Vancouver, BC
1997 - 2003
Genesys Laboratories, Canada
Director, Global Professional Services
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Led worldwide pre-sales support for high-profile, “pre-productized” deployment of network-based(cloud) and VoIP contact centers. Interfaced with C-level customer stakeholders, internal teams, created value-added partner ecosystems to design and deploy ground-breaking SaaS/VoIP/SS7 contact centers. Some customer included Echopass(US), One2One(UK), Softbank(Japan).
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Proposed, created business plan and helped to create widely successful Business Consulting Group;
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Increased market share in hosted and cloud-based application segments(VoIP/TDM), earning $30M in new business. Strengthened Genesys market in USA, EMEA, and Japan over Aspect, Nortel, & Cisco;
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Established next-generation networking (NGN) joint venture with a major communication service provider in Japan through development of hosted IP telephony solutions;